At CRAVIO, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or interact with our services, and how that information may be used and protected.

1. Information We Collect

When you use the CRAVIO website, we may collect information such as your:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment-related information processed through our payment service providers
  • Messages, enquiries, reviews, or feedback you submit
  • Device, browser, IP address, and website usage information
  • Marketing preferences, where applicable

We do not directly store complete card or banking credentials when payments are handled by third-party payment providers.

2. How We Use Your Information

We may use your information to process and deliver orders, provide customer support, respond to enquiries, manage returns or refunds, improve our website and services, prevent fraudulent activity, maintain website security, and comply with applicable legal obligations.

Where permitted, we may also use your contact information to send product updates, offers, new launches, or other CRAVIO communications. You can unsubscribe from marketing communications at any time.

3. Payments

Payments made through our website may be processed by third-party payment gateways. These providers may collect and process payment information according to their own privacy policies and security practices.

CRAVIO only receives the information necessary to confirm and manage your transaction where applicable.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, understand website usage, improve performance, and provide a better shopping experience.

Some cookies may also be provided by analytics, advertising, or other third-party services used on the website. Where required, you may manage your cookie preferences through the options provided on the website or through your browser settings.

5. Sharing of Information

We may share necessary personal information with trusted service providers involved in operating our business, including payment processors, shipping and logistics partners, website hosting providers, analytics services, customer-support providers, and other technology partners.

We do not sell your personal information.

Information may also be disclosed when required by law, regulation, legal process, or to protect CRAVIO, our customers, or others from fraud, misuse, or security threats.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no online service or method of electronic storage can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal or regulatory requirements.

8. Your Privacy Choices & Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, deletion, restriction, or withdrawal of consent.

You may also opt out of promotional emails using the unsubscribe option provided in those communications.

To submit a privacy-related request, please contact CRAVIO using the details below. We may need to verify your identity before processing certain requests.

9. Third-Party Links

Our website may contain links to third-party websites or services. CRAVIO is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before providing personal information.

10. Children’s Privacy

CRAVIO’s website and products are not specifically directed toward children for the purpose of collecting personal information. We do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technologies, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.