At CRAVIO, we aim to ensure your coffee, chocolates, mugs, and gifting products reach you safely and in good condition. Please review the information below regarding order processing, shipping, delivery, and related concerns.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

During launches, promotions, festive seasons, or periods of high order volume, processing may take slightly longer.

2. Shipping Locations

CRAVIO currently ships to serviceable locations across India. Availability may vary depending on the delivery address and our logistics partners.

International shipping, when available, will be communicated separately on the website or during checkout.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before payment. Charges may vary depending on the order value, delivery location, package weight, and available shipping service.

Any free-shipping offer will be subject to the terms and minimum order value displayed on the website at the time of purchase.

4. Estimated Delivery

After dispatch, orders generally arrive within 3–7 business days, depending on the destination and courier service.

Delivery estimates are indicative and may be affected by public holidays, weather conditions, transportation delays, regional restrictions, or other circumstances beyond our reasonable control.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout, where tracking is available.

Please allow some time for the courier tracking status to update after dispatch.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your address or contact details, please contact us as soon as possible. Once an order has been dispatched, we may not be able to modify the delivery details.

7. Delayed or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact CRAVIO with your order number and registered contact details so our team can assist you.

Courier or logistics delays may occasionally occur after an order has been dispatched.

8. Damaged Packages

If your order arrives damaged, incorrect, or with items missing, please contact us promptly after delivery with your order number, photographs of the package, and photographs of the affected product.

Eligible cases will be handled according to CRAVIO’s applicable Refund & Returns Policy.