Welcome to CRAVIO. These Terms & Conditions govern your use of the CRAVIO website and the purchase of products through our online store. By accessing our website or placing an order, you agree to these terms.

1. About CRAVIO

CRAVIO is a coffee lifestyle brand offering coffee powders, coffee bean chocolates, eco-friendly drinkware, gifting products, and related coffee lifestyle products.

For any questions regarding these terms, please contact us using the details provided on our Contact Us page.

2. Website Use

You agree to use this website only for lawful purposes. You must not misuse the website, attempt to gain unauthorised access, introduce malicious software, interfere with website functionality, or use its content for unlawful or fraudulent purposes.

We reserve the right to restrict or suspend access where misuse is identified.

3. Product Information

We aim to present product descriptions, images, ingredients, specifications, sizes, colours, flavours, and other information as accurately as reasonably possible.

However, actual product appearance, colour, packaging, texture, or presentation may vary slightly from images displayed online due to photography, screen settings, packaging updates, or manufacturing variations.

Please review product information carefully before purchasing, particularly ingredients, allergens, storage instructions, and usage information for food products.

4. Pricing

All prices displayed on the website are shown in the applicable currency and may include or exclude taxes as indicated during checkout.

CRAVIO reserves the right to update product prices, promotional offers, discounts, and other charges at any time without prior notice. Changes will not normally affect orders already confirmed.

5. Orders

Submitting an order does not automatically guarantee acceptance.

An order is considered confirmed after successful payment and order confirmation. We reserve the right to cancel or decline an order due to product unavailability, incorrect pricing, payment issues, suspected fraudulent activity, delivery restrictions, or other reasonable circumstances.

If payment has already been collected for an order we cannot fulfil, the applicable amount will be refunded.

6. Payments

Payments must be completed using the payment methods available at checkout.

Customers are responsible for providing accurate billing and payment information. Payment transactions may be processed by third-party payment service providers and may also be subject to their respective terms and policies.

7. Shipping & Delivery

Orders will be processed and delivered according to our Shipping Policy.

Delivery estimates are indicative and may be affected by courier operations, location, public holidays, weather, availability, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information when placing an order.

8. Returns, Refunds & Cancellations

Returns, replacements, cancellations, and refunds are governed by our Refund & Returns Policy.

Due to hygiene, safety, and quality considerations, certain opened, consumed, used, damaged-after-delivery, or perishable food products may not qualify for return unless they were received damaged, defective, incorrect, or otherwise eligible under applicable law.

9. Food Products & Allergens

CRAVIO offers consumable products including coffee powders and coffee bean chocolates.

Customers should carefully review the ingredients, allergen information, dietary information, preparation instructions, storage requirements, and expiry or best-before information displayed on the product or packaging.

Customers with allergies, intolerances, or specific dietary requirements should verify suitability before consumption.

10. Product Availability

All products are subject to availability. Products may occasionally become unavailable after an order has been submitted.

We may discontinue products, introduce new products, modify packaging, or change product availability without prior notice.

11. Offers & Promotional Codes

Discounts, promotional codes, free shipping offers, bundles, and other promotions may be subject to separate eligibility requirements, validity periods, minimum order values, product restrictions, and usage limits.

Unless specifically stated otherwise, promotional offers cannot be combined.

12. Intellectual Property

All website content associated with CRAVIO, including its branding, logos, graphics, photographs, illustrations, product presentation, website copy, and original design elements, is protected by applicable intellectual property laws.

Content may not be copied, reproduced, modified, distributed, republished, or commercially used without appropriate permission from the respective rights holder.

13. Third-Party Services

Our website may use or link to third-party services, including payment gateways, delivery providers, analytics platforms, and social media services.

CRAVIO is not responsible for the independent content, availability, security, or practices of third-party websites and services.

14. Limitation of Liability

To the extent permitted by applicable law, CRAVIO will not be liable for indirect or consequential losses arising from website use, delays outside our reasonable control, third-party services, or improper use or storage of products.

Nothing in these Terms & Conditions excludes or limits rights or liabilities that cannot legally be excluded under applicable consumer law.

15. Privacy

Personal information collected through the website is handled in accordance with our Privacy Policy.

By using the website, you acknowledge that information may be collected and processed as described in that policy.

16. Changes to These Terms

CRAVIO may revise these Terms & Conditions when necessary to reflect changes to our products, services, website operations, or legal requirements.

The latest version will be published on this page with an updated revision date.

17. Governing Law

These Terms & Conditions will be governed by the applicable laws of India, unless another jurisdiction is required by applicable law.

Any disputes will be subject to the jurisdiction specified by CRAVIO’s registered business details and applicable law.